Lossa Engineering will not be held responsible for any theft or damage to any vehicle left here for work to be done.
On-Line Store: When you place your order online, most Lossa brand products are in stock and will ship to you within 1-2 days. Other brands are not usually in stock and have to be ordered and shipped to us before we can ship them to you. It takes 1-3 days to process an order before it will ship to you and additional time if the part is not a Lossa Engineering brand. Most of our products in our online store are universal, please make sure the part you order is right for your motorcycle, we take returns minus a 20% restocking fee and S&H is not returnable
Shipping: We use USPS 2 day Priority Mail for small US packages, heavier packages will ship with UPS Ground, all international packages will also ship USPS Priority Mail. You will receive a email with tracking information when the shipping label is generated. Shipping is Monday-Friday only. If for some reason your item you ordered is not in stock or back ordered, we will let you know ASAP so you can decide what you want to do. All back ordered items will ship as soon as we get them in. We are not responsible for any shipping problems, time, lost or damaged parcels once we give them to the shipping company. Lossa Engineering does not work for the shipping companies and can not control what happens once we ship your parcel. If there happens to be a problem, it has to be taken care of though the shipping company. Lossa Engineering will assist you in every way possible to help resolve the issue. For international shipping, there is no option for signature for proof of delivery, we insure your package for the value and as a courtesy make all items as "gift". If for some reason your package is lost or damaged and we have to file a claim, Lossa Engineering can not replace your product till the shipping company reimburses us for the lost or damaged product.
Returns: No returns on special orders(special orders are all parts that are not a Lossa brand), custom made parts, electrical parts or paint and bodywork. No returns on any opened or installed items. 20% restocking fee on any acceptable returns with original receipt. No returns after 10 days, no exceptions. S&H fee’s are not refundable. Please contact us if you have any problems or a return before you send us anything back. Apparel customers are able to return items within 10 days from when the order was received for store credit. For items received after this time period, we reserve the right to deny the return. Returns must be received in NEW, UNWORN and UNWASHED condition with tags attached and original packing slip. Once we have received your package we will send you an email with instructions and information about your exchange. All SALE items are FINAL SALE. If any returns do not meet our requirements the items will be returned to sender. Lossa Engineering is not responsible for any shipping charges that may occur from a return.
For your safety, all helmet sales are final.
Custom Motorcycles: A 50% deposit is required for any custom build. Parts need to be paid for in full. Deposits are Non Refundable under any circumstances. Deposits are used to buy the donor bike, order parts for the build/ service, time and research. All custom builds are ordered and built upon your design, so they cannot be canceled or refunded. Under special circumstances, a deposit may be returned, minus a 20% of total cost fee.
Due dates are a estimate only, actual times may vary. Due to the age of the motorcycles, parts are very limited and some need to be fabricated from scratch. It can take several months of searching for unobtainable parts for the build of a 40 + year old motorcycle. Each bike is custom made to order, we do not rush any job or cut any corners, so times will vary.
All our work is guaranteed. Custom 100% ground up built bikes by Lossa Engineering are guaranteed from 1 year from delivery date against any defects. Guarantee is only valid for the original owner of a Lossa built bike. We are not responsible for transportation to and from our facility. Repair work is guaranteed for 30 days after delivery of bike. If any other business, shop or person has tried to do any type of repair before contacting us, warranty will be void. Warranty will be extended for the number of whole days that your bike has been in our possession for warranty repairs. Contact us by phone or email with any problems between our normal business hours of 10am-6pm PST. We are not AAA or a towing company, we can not and will not help you try and repair or pick up your bike after hours. We can not troubleshoot your bike over the phone, bike must be brought back to us for any type of warranty work. Any stop payment of a check or payment due to any type of problem with us will be treated as a crime as California law states. After a reasonable amount of repair attempts, if the problem is still not rectified a refund will be issued. Due to the nature of a vintage motorcycle and us not knowing the history or condition of a bike, all repairs made by us are the only parts under warranty. We can not be held responsible for any other problems that arise in your vintage motorcycle. Any problems or disputes must be brought to our attention before any other sources are contacted so we may be given the chance to rectify the situation.
Laws regulating motorcycles and motorcycle modification vary between states, provinces and municipalities. It is the rider’s responsibility to understand and comply with local laws. The manufacturer and retailer assume no responsibility for any use or application of this product in violation of any applicable law.
$30 per day storage fee applies to bikes not picked up within 3 days after you have been notified of completed work.
$$$: We accept Visa, MasterCard, American Express and Discover in person and over the phone. Online we accept ALL major credit cards and Pay Pal. We can also accept wire transfers to our bank account(please email for account transfer info). We accept checks from local residents only. $35 returned check fee. No out of state checks accepted. If you write a bounced check in California, you can be criminally prosecuted. Under California Penal Code Section 476(a), it is a crime to write a check knowing that you have insufficient funds and the intent to defraud. The crime is completed the minute you knowingly write a check for an amount you did not actually have. Bad check penalties can include a jail sentence of up to 3 years in state prison if the offense was charged as a felony. You will incur a bad check felony charge if the dollar amount of the check (or checks) you wrote exceeded $450. Any amount less than that will incur a misdemeanor charge, which brings with it a maximum jail sentence of 1 year in county jail. California Civil Code section 1719 allows the receiver of a bad check to recover three times the amount of the check, up to $1500, in civil court if sufficient notice is mailed or delivered to the person who wrote the check. The damages are in addition to collecting the value of the check and they could include court and mailing costs. A cause of action under this law may be brought in small claims court, if the claim does not exceed $5,000, or in any other court of jurisdiction depending on the amount of the transaction. You will be charged all fee’s and court costs associated with recovering money from a bad check on top of the check’s dollar amount.
By placing a order with us, you are agreeing to all above stated terms and conditions.
All pictures and content on Lossa Engineering’s web site is the sole property of Lossa Engineering unless otherwise noted. Permission must be obtained from us to use any of our images or content or you will be hunted down like vermin and dealt with accordingly!